Privacy Policy

ResellerBytes is a service brand of Diligent Creators Pvt. Ltd. ("ResellerBytes", "we", "us" or "our"). This policy explains what personal information we collect when you visit resellerbytes.com, use our client area at portal.resellerbytes.com, or buy and use our hosting, domain and email services, and what we do with it.

For the personal information described in this policy, we decide how and why it is used. For questions about privacy, email support@resellerbytes.com.

Content you host with us. Websites, databases and email you store on our servers may contain personal information about your own visitors and customers. You decide what that content is and how it's used. We process it only to provide the Services and as described in our Terms of Service.

Third-party sites. Our website may link to other sites. Their own privacy policies apply.

Information you give us

• Account details: name, email address, phone number, postal address and company name.
• Billing information: billing address and transaction records. Card and other payment details are processed by our payment providers. How your payment details are handled depends on the payment method you choose at checkout.
• Domain registrant information: the contact details needed to register a domain, which we pass to the registrar and registry as required (see section 6).
• Support communications: the content of tickets, emails and any attachments you send us.
• Inquiries: information you send through our contact form.

Information collected automatically

• Log and device data: IP address, browser type, pages visited, referring page and time of visit, collected by our web servers and the client area.
• Account security data: login times, IP addresses used to access your account and security events.
• Cookies and similar technologies: see section 9.

Information from third parties

• Payment providers may tell us whether a payment succeeded and share fraud-check results.
• Registries and registrars may send us information about your domains, such as status changes or transfer requests.

We use personal information to:

• create and manage your account and provide the Services you order;
• process payments, issue invoices and send renewal reminders;
• register, renew and transfer domains on your behalf;
• respond to support requests and inquiries;
• keep our systems and your account secure, and detect and prevent fraud and abuse;
• send service notices, such as maintenance alerts, security notices and changes to our terms;
• send marketing emails where you've agreed to receive them or where the law otherwise allows, with a way to unsubscribe in each one;
• meet legal, tax and accounting obligations, and respond to lawful requests; and
• improve our website and Services using aggregated usage information.

Where data-protection laws require a legal basis for processing, we rely on: performance of a contract with you; our legitimate interests (such as securing our services and preventing fraud); compliance with legal obligations; and your consent, where we ask for it.

We share personal information only as needed to run our business and provide the Services:

• Service providers (sub-processors) that host our infrastructure, process payments, send email, provide support tools or analytics. These providers may use the information only to provide their services to us.
• Domain registrars and registries. To register a domain, we must pass registrant contact details to the domain registrar we work with and the relevant registry. Some of this information may be published in public WHOIS or RDAP directories unless privacy or redaction applies (see our Domain Registration Terms).
• Professional advisers such as accountants and lawyers, under confidentiality obligations.
• Authorities, where we're legally required to, or where it's necessary to protect our rights, our customers or the public.
• A buyer or successor, if our business is reorganized, merged or sold. We'll tell you if that happens.

Our servers and service providers may be located in countries other than yours, so your information may be processed outside the country where you live. Where the law requires it, we take steps to protect information that is transferred internationally.

We keep personal information for as long as your account is active and as needed to provide the Services, then for as long as required to meet legal, tax and accounting obligations or resolve disputes. How long a record is kept depends on what it is. Billing records, for example, are kept for as long as tax and accounting rules require, and domain registration records for as long as the registrar and registry require. When information is no longer needed, we delete or anonymize it.

We use cookies and similar technologies on our website and client area. Some are necessary to keep you logged in, remember your cart and protect your account. Others help us understand how the site is used.

Where the law requires your consent for cookies that aren't necessary, we'll ask for it before setting them.

You can control cookies through your browser settings. Blocking necessary cookies may stop the client area from working.

We use technical and organizational measures to protect personal information, including encrypted connections (HTTPS) on our website and client area and access controls for staff. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

If we become aware of a breach that affects your personal information, we'll notify you and any regulator as required by law.

Depending on where you live, you may have the right to:

• access the personal information we hold about you;
• correct inaccurate information;
• ask us to delete your information;
• object to or restrict certain processing;
• receive a copy of your information in a portable format; and
• withdraw consent where we rely on it.

You can update most account details yourself in the client area. To make any other request, email support@resellerbytes.com. We may need to verify your identity first. Some information must be kept for legal reasons, or to complete a domain registration, even if you ask us to delete it.

If you're unhappy with how we've handled your information, contact us first. You may also have the right to complain to the data-protection authority where you live.

Our Services are not intended for children, and you must be the age of legal majority where you live to open an account. We don't knowingly collect personal information from children.

We may update this policy from time to time. We'll post the new version here with a new effective date and, for material changes, notify you by email or in the client area.