Home / Support
How can we help?
Many questions have a quick answer in the knowledge base. If you need us to look at your account, open a ticket and our team will pick it up.
Is your site down right now?
Check system status first. It links to our service announcements. If nothing there covers your problem, open a ticket with your domain name and what you see.
Find the right place for your question
Pick the path that matches what you need. Each page explains the next step.
Something is not working
Website errors, email, DNS or SSL. Browse the knowledge base first, then open a ticket if you are still stuck.
Open a ticket
A question about a bill
Invoices, renewals, failed payments and refunds — and where each one lives in the client area.
Billing help
Just signed up
Log in, connect your domain, install WordPress, set up email and check SSL in order.
Getting started
Moving a site
What we need from you and how a move fits around your live site. Ask us about moving when you are ready.
Migration guideNot a customer yet? Plan questions before you buy can go through the contact page.
Ways to reach support
Two routes for account help. Contact Support explains when to use each.
Support ticket
Open one in the client portal while you are logged in. The ticket is linked to your services, so we can see which hosting account or domain you mean.
Write to support@resellerbytes.com from the address on your account so we can match it to your services.
Help us help you faster
Whichever route you use, include:
- The domain name or service the problem affects
- What you expected to happen and what happened instead
- Any error message, copied exactly, or a screenshot
- What you've already tried
Support Center questions
Still stuck? Open a ticket and we will walk through it with you.
How do I contact ResellerBytes support?
Open a ticket in the client portal at portal.resellerbytes.com, or email support@resellerbytes.com. Contact Support has the details.
Do I need to log in to get support?
No. You can read every knowledge base article and open a ticket without logging in. For anything about your account, log in to the client area at portal.resellerbytes.com first, so the ticket is linked to your services.
Which support channels does my plan include?
Every plan includes support tickets. Every customer can also email support@resellerbytes.com.
I forgot my client area password. What do I do?
Use the "Forgot Password?" link on the client area login page. A reset link goes to the email address on your account. If you no longer have access to that email, contact support and we'll explain how to verify that the account is yours.
Still need help?
Open a ticket in the client portal. Include your domain name and a short description, and our team will reply in the ticket.